Terms & Conditions

Customer Care

Essence Of Candle strives for excellence and professionalism when providing customer service. To accomplish this mission, we agree upon these values:

- Anticipating the needs of our customers and planning accordingly.

- Greeting our customers promptly, cheerfully and respectfully.

- Listening carefully and giving full consideration to the requests and concerns of our customers.

- Communicating honestly, courteously and knowledgeably.

- Providing follow-through for our customers promptly, responsibly and efficiently.

- Serving with pride, commitment, and high ethical standards.

Accepted Payment Methods

Credit / Debit Cards
Offline Payments

Wholesale Inquiries

Are you interested in wholesaling our amazing candles? Please contact us directly! Feel free to include information such as desired amount of candles, city & state for shipping purposes and any additional information you would like.

We do offer private labeling as well. Please be sure to include this in your request if you are interested in private labeling.

Privacy & Safety

Essence Of operates the www.essenceofcandlecompany.com website.
This page is used to inform website visitors of our policies with the collection, use, and disclosure of personal information if anyone decides to use our site; The Essence Of Candle Company website.
If you choose to use our site, then you agree to the collection and use of information in relation with this policy. The personal information that we collect is used for providing and improving our Service. We will not use or share your information with anyone except as described within our Privacy Policy. Our Privacy Policy was created with the help of the Privacy Policy Template Generator.
The terms used in this Privacy Policy have the same meanings as our Terms and Conditions, which is accessible at www.essenceofcandlecompany.com, unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience while using our site, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.

Log Data

We want to inform you that whenever you visit our site, information is collected that your browser sends to us called Log Data. This Log Data may include information such as your computer’s Internet Protocol (IP) address, browser version, pages of our site that you visit, the time and date of your visit, the time spent on those pages, and other statistics used to help us improve.

Cookies

Cookies are files with small amounts of data that are commonly used as an anonymous and unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.
Our website uses these cookies to collect information and to improve our site. You have the option to either accept or refuse these cookies. If you choose to refuse the cookies, you may not be able to access some portions of our site.

Service Providers

We may employ third-party companies and individuals due to the following reasons:
- To facilitate our site
- To provide services on our behalf
- To perform service-related activities
- To assist us in analyzing how our site is used.
We want to inform our site users that these third parties have access to your personal information to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your personal information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

Our site may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our site does not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to take the necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.